Best Support experience I've had in a while. I'll be honest, with it being 5 years out of warranty I was expecting to be S*#% Outta Luck, but they just did it with a smile. Close the iDRAC Web and log in again to the iDRAC Web to see the Enterprise authorization take effect. Click Choose File to find the iDRAC Enterprise XML authorization file you just downloaded, click Upload, and prompt the import is successful. Will there be anything else I can help you with today? Log in to iDRAC Web interface, choose Licenses from the Configuration options, and click Import. In official cases where a motherboard swap is required, Dell allows you. In my (indirect) experience, you get to keep the serial you have. People selling licenses have either reverse-engineered the way serials are checked or have had access to the algorithm with which the key is generated. I've just rebound the license to that service tag for you and emailed you the license xml file sir. The licenses are tied to your machines serial number. One moment please sir, let me check with my supervisor.Ĭan you confirm your Dell account email address for me sir.? Any chance I can have a copy of the license file? I know it's out of warranty, but you've agreed I own the box, and the configuration as reported from the service tag says the original owner paid for a license so. This afternoon, the transfer was confirmed, and so later today I rang Dell Support, and asked, hey, I bought this machine to experiment with, and it came with an iDrac Enterprise license, but it lost it when I upgraded the firmware. Shortly after this post, I did the Ownership Transfer thing for my R620. I know I can go to one of the questionable eBay sellers and get a license, but I was wondering if, given the original owner of the server paid for iDrac Enterprise, is there any way I can recover the key that's already been paid for? I suspect the answer is no, but I figured it was worth asking. Unfortunately, I don't have a Dell support contract of any kind, or (as far as I know) any ability to log in to the Dell website, and the warranty shows as expiring in 2015. On Dell's website, it definitely lists the Enterprise license as included with this service tag, part number KV4ND. However, when I log in to iDrac, it says it's Express. I've checked now I've got the physical hardware in my hands, and it's the right service tag. One of the reasons I bought it was that when I checked the service tag included in the listing, it said it has an iDrac 7 Enterprise license in the purchased configuration. I recently bought an R620 off eBay, and I'm very pleased with it.
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